Technical support including OEM R&D solution, before sales solution consulting, after sales service, and technical training.
1.Providing OEM research and developing solution, such as customer made design, SKD assembly, new application purpose inverter
2.Offer good application consulting before selling
3.Provide good after sales service support including online or on site.
4.Technical training including R&D, trouble shooting, and machine repairing
KEWO will arrange service personnel to conduct a comprehensive and meticulous detection to all KEWO brand products including inverters, solar pump controller and soft starter, and sent a checking report to customers.
Using and maintain guiding.
Providing good using guiding, maintain guiding to customer to extend service life of inverter.
Technical communication and training.
KEWO offer trouble shooting list, repair document, repair video, application document and application consulting video to customer if need.
KEWO provide factory technical training to customers.
KEWO can able to sent service technicians or engineers to agents, end users office for providing technical support including application guiding, repair training and so on.
We provide best favorable guarantee for our customer in China market.1. 3 month guarantee for returns
3. 18 months guarantee for free repair without any reason.
4. VIP client will enjoy 24 months warranty after shippmentFor oversea market, we adopt distributors selling and E-business together, and will sent application and service engineer visiting regularly for providing application consult, OEM solution, and repairing service.
Add: 3 FLOOR, BLOCK 8, ST GEORGE INDUSTRIAL PARK, XINYU, ROAD, SHAJING, BAO'AN, SHENZHEN, GUANGDONG, CHINA.